Amazon Support: How to Reach a Human
Customer service options available to Amazon shoppers and sellers
Contact Amazon Support via email, chat, or phone
Amazon offers a variety of customer service options to help shoppers and sellers with their inquiries. Shoppers can contact Amazon Support via email, chat, or phone, while sellers have the additional option of using the Buyer-Seller Messaging Service. To access Amazon Support, shoppers can visit the Amazon website and click on the "Help" link in the top right corner. Sellers can access Amazon Support by logging into their Seller Central account and clicking on the "Help" tab. Once you have selected your preferred contact method, you will be provided with instructions on how to proceed.
Reaching a human customer service representative may require additional steps
It is important to note that you may not be able to reach a human customer service representative immediately. In some cases, you may be able to resolve your issue through Amazon's automated self-help tools. However, if you are unable to resolve your issue through these tools, you can request to speak to a human customer service representative. To do this, you will need to provide Amazon with your contact information and a brief description of your issue. Amazon will then contact you within 24 hours to schedule a time to speak with a customer service representative.
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